Effective immediately, Malmark has revised its replacement parts policy for handles and handguards which are covered under our Lifetime Warranty.
Malmark has been offering a Lifetime Warranty on the complete handbell to original purchasers since October, 1984. If an original owner purchased before that time, castings are covered under the Lifetime Warranty. Any replacement parts purchased after 10/84 for sets purchased before then are also covered by the Lifetime Warranty.
Customers are invited to send photos of cracked handles and handguards which you desire to be replaced at no charge under the Lifetime Warranty in lieu of sending parts to Malmark for evaluation. It will no longer be necessary to return cracked items even after replacements are received.
The photo should include the crack on the handle and handguard along with the pitch name. Please note that in order for cracked handles to be replaced under the Lifetime Warranty, the horizontal crack must cover the width of the handle as demonstrated in the photo below (Figure 1). We will also replace handles that are cracked vertically along the side of the extrusion (Figure 2).
To place your order for replacement handles and handguards, you may:
Email us at firstname.lastname@example.org
Include the complete name and address of the organization that is the original purchaser of the handbell set. Include a list of the parts which need to be replaced along with photos of the cracked originals. If you have handle inscriptions, please note that there are inscriptions in the handles. Please include the text of the inscription. There will be a $2.50 charge for each inscription needing replacement.
Call us at 1-800-HANDBEL (1-800-426-3235)
Order your parts with one of our Customer Service Representatives. Be sure to mention if you need handle inscriptions at $2.50 each. You will then be directed to where your photos and inscription text should be sent.
Contact your Local Malmark Representative
Be sure to mention if you need handle inscriptions at $2.50 each. You will then be directed to where your photos and inscription text should be sent.