Return/Exchange Policy

At Malmark, your satisfaction is always guaranteed and we know it’s sometimes necessary to return or exchange an item.  We want to make it easy.  Return or exchange your Malmark products to Malmark by common carrier or hand deliver at our headquarters in Plumsteadville, PA.

No authorization from customer service is required.

• Malmark Accessory items which have not been used may be returned within 30 days from the invoice date.
• Malmark Handbell and Choirchime Instruments may be returned within 90 days from the invoice date.
• Malmark Cymbells and Cajons may be returned within 30 days from the invoice date.
• Malmark Refurbishing products must be opened and inspected upon receipt and any claims must be submitted within 30 days from the invoice date.

All returned items will undergo an evaluation process and, based on the condition, may be assessed a re-stocking fee at Malmark’s discretion.

Shipping Address:
Malmark Bellcraftsmen
Returns Department
5712 Easton Road
Plumsteadville, PA 18949

By mail: 
Malmark Bellcraftsmen
Returns Department
P.O. Box 1200
Plumsteadville PA 18949